Managed Service LevelsGDT offers a full suite of managed IT services to streamline your operations

Service EDGE INSITE INSITE PRO INSITE PRO+
Service Desk
Incident Management
Vendor Management
Alert Management
Availability Monitoring
Problem Management
Change Management
MACDs
Capacity Management
Release Management
Product Life Cycle Management
Digital Labor and Autonomics
  • Service Desk: 
    24x7x365 call-in access to knowledgeable engineering staff
  • Incident Management:
    Remediate any issues and make changes following the change process
  • Vendor Management:
    Coordination with Vendors to provide single point of ownership for incident resolution and product life cycle management
  • Alert Management:
    Alert validation, first level triage initiation and possible cause determination
  • Availability Monitoring:
    Monitoring and notification of alerts from your devices
  • Problem Management:
    Analysis for repetitive incidents to identify root cause
  • Change Management:
    Remote upgrades and patch management following your change management process delivered on ITIL framework
  • MACDs:
    Management of Move Add Change Delete service requests in line with your change management processes
  • Capacity Management:
    Ensure IT resources are ‘right-sized’ to meet your IT, business and financial requirements
  • Release Management:
    Plan, test and release software and hardware changes in your environments in line with your release management guidelines
  • Product Life Cycle Management:
    Manage life cycle of your hardware and software components; Review, define and implement strategies for EOL advisories on your IT infrastructure
  • Digital Labor and Autonomics:
    Virtual engineers to solve your L1 / L2 incidents and simulate any documented process to move your workforce contributions up the value chain.

Get pricing and additional information on how you can leverage our services

Learn More