Managed Service LevelsGDT offers a full suite of managed IT services to streamline your operations

Service Desk
Incident Management
Vendor Management
Alert Management
Availability Monitoring
Problem Management
Change Management
Capacity Management
Release Management
Product Life Cycle Management
Digital Labor and Autonomics
  • Service Desk: 
    24x7x365 call-in access to knowledgeable engineering staff
  • Incident Management:
    Remediate any issues and make changes following the change process
  • Vendor Management:
    Coordination with Vendors to provide single point of ownership for incident resolution and product life cycle management
  • Alert Management:
    Alert validation, first level triage initiation and possible cause determination
  • Availability Monitoring:
    Monitoring and notification of alerts from your devices
  • Problem Management:
    Analysis for repetitive incidents to identify root cause
  • Change Management:
    Remote upgrades and patch management following your change management process delivered on ITIL framework
  • MACDs:
    Management of Move Add Change Delete service requests in line with your change management processes
  • Capacity Management:
    Ensure IT resources are ‘right-sized’ to meet your IT, business and financial requirements
  • Release Management:
    Plan, test and release software and hardware changes in your environments in line with your release management guidelines
  • Product Life Cycle Management:
    Manage life cycle of your hardware and software components; Review, define and implement strategies for EOL advisories on your IT infrastructure
  • Digital Labor and Autonomics:
    Virtual engineers to solve your L1 / L2 incidents and simulate any documented process to move your workforce contributions up the value chain.

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