GDT

Managed Services

IT management shouldn’t take over your business

GDT offers a comprehensive suite of managed services to help your business move beyond low value time-consuming tasks and focus on what really matters to your business.

We will extend the abilities of your IT teams through automation and our team of highly-skilled engineering resources. We transform IT operations making them more responsive, agile, and less labor intensive.

We automate your operations

Leverage the power of digital labor to transform your IT operations. By automating business process and eliminating human intervention, you can drastically reduce Mean Time to Resolution (MTTR) and the staffing costs associated with managing tedious, repetitive tasks.

If you can whiteboard a process, we can automate it, from managing and resolving your IT tickets to improving your order-to-revenue cycles and service activation flows.

Turnkey operations monitoring & management

Our core managed service offering includes 24x7x365 monitoring and management services that align with ITIL elements helping you optimize your operations. These services transcend the simple break-fix model to proactively provide the information the you need – anticipating change and reducing risk.

Service Levels

GDT offers multi-tiered service levels to accommodate your company’s individual needs. From basic service desk support to fully proactive monitoring and management, we provide solutions custom-tailored for every customer.

Service EDGE INSITE INSITE PRO INSITE PRO+
Service Desk
Incident Management
Vendor Management
Alert Management
Availability Monitoring
Problem Management
Change Management
MACDs
Capacity Management
Release Management
Product Life Cycle Management
Digital Labor and Autonomics

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The GDT Advantage

Scalable:
GDT helps you grow your revenues without worrying about increased IT costs. Autonomics can easily scale without the need for additional staff

Quality:
Improve the reliability of your IT Ops, especially if you have a significant amount of manual, repetitive processes that are prone to human error

Cost Savings:
Digital labor is significantly cheaper than both onshore and offshore cost models. GDT Autonomics will streamline your workforce, not replace it, allowing for more focused, strategic utilization of your resources

Employee Satisfaction:
Once repetitive tasks are automated by digital labor, your human workforce is free to take on more complex and satisfying IT challenges

NOC Services:
GDT NOC engineers stand ready 24x7x365 in our state-of-the-art facilities to deliver intelligent actions. Our NOC engineers hold CCIE certifications and our services are e-bonded with the Cisco Technical Assistance Center (TAC) and backed by the highest-level of Cisco Smart

E-bonding with Cisco TAC:
GDT is one of a handful of Cisco partners to e-bond with their technical assistance center (TAC). As a managed services customer, you’ll  benefit from faster and easier resolution as well as personal support provided by NOC engineers who know you and your environment. The AS to Cisco TAC escalation reduces MTTR by over 20%

Managed Services Portal:
The GDT managed services customer portal gives clients a world class monitoring tool with access to system performance data, IT and Executive Dashboards, Ticket Details and Ticket History, as well as live performance data

Interested in working @GDT?

If you're an A-team player looking for an A team, contact GDT.

About

Founded in 1996, GDT is an award-winning, technology integration partner. GDT specializes in designing, building, and delivering best-of-breed technology solutions for service providers, enterprise networks, data centers, and more. The GDT team of expert architects and engineers hold the highest level of certification and employ the use of state-of-the-art, LEED certified facilities to translate the latest ideas and technologies into inventive solutions that realize the goals of IT and the vision of business leaders.

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GDT Offices

GDT maintains 9 offices in the US – on the West Coast, in the Northeast, in Arkansas and throughout the state of Texas – as well as an in-country solutions presence in 7 international locations that include Australia, Brazil, Canada, Hong Kong, Singapore, and the UK.

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GDT Manufacturing provides high quality, custom copper and fiber optic patch cords to support the implementation of GDT technology solutions. GDTMFG products are backed by a 100% lifetime warranty and certifications including the ISO 9001:2008. Ask your account manager how GDT manufacturing can streamline the delivery of your GDT technology solution.

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GDT, CORE names and logos are trademarks, or trademarks Reg. U.S. Pat. & TM Off., of General Datatech, LP and/or its affiliates in the U.S. and other countries. Third-party trademarks mentioned or reflected herein are the property of their respective owners. Additionally, the use of the word "partner" does not imply a legal partnership relationship between GDT and any other company.

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