Case StudiesWe engage with customers to drive innovation and business outcomes

Security audit uncovers non-security issues, as well

Security audit uncovers non-security issues, as well

A logistics corporation that crafts customized shipping and supply chain solutions for customers domestically and internationally was required by a prospective client to execute a 3rd party IT security audit before they could enter into any contractual agreements. The audit uncovered technical configuration errors and policy defects in their firewall configuration. Because of the risks…

A Utility Company reaps the benefits of the Cloud―finally

A Utility Company reaps the benefits of the Cloud―finally

By Richard Arneson One of Texas’ largest public utility companies had wanted for some time to utilize the Cloud to satisfy two (2) key goals—enjoy shortened speed to market times through faster application development, and to provide their customers with a more enjoyable and user-friendly experience. And they were excited to reap other rewards, as…

Higher Learning needed a higher level of service

Higher Learning needed a higher level of service

An established, well-known Texas university with a tradition of academic excellence that began in the 1800’s found itself in need of a new managed NOC solutions provider that could deliver a high level of service for their IP-based call center. Their existing managed NOC provider was incapable of meeting SLAs set forth in its contract,…

Coordination, Planning and Execution―that’s “One GDT”

Coordination, Planning and Execution―that’s “One GDT”

One (1) of the leading national, LTE-based wireless providers in the United States needed End-Of-Support (EOS) replacement of over six hundred fifty (650) Cisco network devices in five (5) separate data centers. The client’s tight timeframes, narrow installation windows, and stringent engineering and field operations requirements required a network and systems integrator that could perfectly…

National Wireless Provider needed a security upgrade, and fast

National Wireless Provider needed a security upgrade, and fast

A wireless carrier with over 5 million customers nationwide, needed to upgrade its security and firewall solutions at two (2) data center locations and its lab and testbed facility. Their existing solution was inadequate and didn’t provide the needed capacity levels, which would soon prove perilous. Their tight timeline and requirements needed the “One GDT”…

Healthcare Provider Faces Customer Satisfaction Crisis

Healthcare Provider Faces Customer Satisfaction Crisis

A national healthcare organization with over forty (40) offices throughout the United States was dissatisfied with their first-level support management, which was reactive and didn’t uncover and remediate issues prior to them occurring. They needed a solution that would discover and fix “red flag” issues before users were aware or affected by them. They turned…

Stringent Demands for Global Router Replacement Project

Stringent Demands for Global Router Replacement Project

A U.S. government organization that provides goods and services to military veterans throughout the world, needed to replace 1,400 Cisco routers at hundreds of locations that spanned twenty-five (25) countries. The customer was informed by Cisco that routers they had deployed only one (1) year prior contained a manufacturing defect that required their immediate replacement.…

When a Redundancy Plan Needs…Redundancy

When a Redundancy Plan Needs…Redundancy

An online social networking and news service with almost 400 million active users worldwide required a fully managed optical networking solution installed for redundancy at its three (3) primary data centers located throughout the United States. They needed engineering specialists in both optical networking and managed services to conduct an assessment on their redundancy plan…

Financial Technology Firm Couldn’t Find the Perfect IT Professional

Financial Technology Firm Couldn’t Find the Perfect IT Professional

By Richard Arneson A financial technology firm with a national customer base found themselves in need of immediate help finding the right IT professional who could complete a months-long project in a reduced time frame. Their commitment to delivering cutting-edge solutions by utilizing the latest technologies to financial services customers was greatly hampered, as their…

Distributor turns to Trusted Adviser for Data Center Migration

Distributor turns to Trusted Adviser for Data Center Migration

A large, decades-old food and beverage distribution company that serves the southwestern United States had plans to move its corporate data center off-site to a 3rd party data center. But their CIO had the uneasy feeling that their IT organization, including compute, network, storage, database, mainframe, operations, and the applications team, weren’t working from the…