As it stands today, digital alternatives to in-person interactions and enhanced safety procedures for in-person interactions are the only ways to prevent customer frustration and lost business. How can retailers evolve the way they conduct business to not just survive but thrive in the current environment and beyond?
The unfortunate reality is that many businesses, armed with the best of intentions, spend millions on software designed to offer more efficiency, visibility, ROI, and more—only to have that software never be utilized to its full potential and gather dust on a shelf. Here’s what to know and what questions to ask yourself to avoid having your software turn into shelfware.
With millions furloughed or suffering in other ways, CX can currently be measured in how well the company delivers experiences with empathy and care. But looking forward, businesses must prepare for longer-term shifts in consumer behavior because of coronavirus. Here’s how.
Whether you’re in banking, insurance, retail—just name an industry—the letters C and X have risen to the top of the corporate food chain, and for good reason. CX, or customer